By John J. Fried, The Philadelphia Inquirer Knight Ridder/Tribune Business News
Apr. 1--QUESTION: I have problems with hyperlinks that don't do anything or lead to "page cannot be displayed." Solution?
--rkalu@comcast.net
ANSWER: Type "page cannot be displayed" into Google, and the first hit is a parody that suggests, among other things, that you "Click the Refresh button, or smash your computer with a large hammer."
Less drastic options include:
If you have a pop-up ad blocker, temporarily disable it. Some legitimate Web sites need access to the same communication processes that spawn pop-up messages.
Check the privacy settings either in your browser or firewall. Among other things, if you reject all cookies, you may not be able to access some pages.
Note: Reestablish the pop-up blocker or ratchet privacy settings back up after you have reached the recalcitrant page.
If you are still using an early version of Internet Explorer or Netscape, update it.
If e-mailed hyperlinks do not work, or if nothing happens if you right-click on a hyperlink and choose "Open in New Window," consult Microsoft Knowledge Base article 281679. Articles 177054 and 823301 also deal with hyperlink problems in e-mail, especially Outlook Express. Hyperlink problems in Word are also addressed in 823301. Reach them all by using the first link listed below.
Even more troubleshooting suggestions for the "page cannot be displayed" message and other browser errors can be found by using the second URL below.
And sometimes all you can do is lift both your shoulders briefly to your ears, then go on your way to find responsive sites. After all, the bad links may have been coded wrong, or the sites to which they point may have disappeared or may have other problems.
ON THE WEB
--http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBJUMP
--http://support.microsoft.com/default.aspx?scid=percent2fsupportpercent2fiepe rcent2fie5 percent2ftopicspercent2fbrowse percent2fiebrowseemts.asp#iewsock
--www.thispagecannotbedisplayed.com
Q: Using Word, I somehow saved a document in the Normal.dot template. Every time I open Word, this document appears. What should I do?
--johnwoods727@ hotmail.com
A: After Word and the errant document open, copy the text into a new document. Close Word.
Search for your Normal.dot document using Start/Search. In your e-mail, you indicated that you also have a Normal1.dot file, so your search term should be normal*.dot.
When Search has found the normal.dot files, rename them normal.old or delete them.
Next time you open Word, a new normal.dot will be created. You will have to reset your formatting preferences.
THE READERS SAY: In the March 18 column, I noted that nobody knows how to make AntiVirus load faster. But Maynard Honesty (Mhonesty@ aol.com) says this works for him: "Go to Start/Run. Type msconfig in Open box. When the System Configuration Utility opens, click on the Startup tab. Find and deselect Acctmgr. Restart the computer."
He notes the solution should not be used by those who use Norton SystemWorks Password Manager.
In the same column, I offered some suggestions for restoring Outlook Express data from a CD-RW after a reformat. Robear Dyer (PABear@mvps.org) suggests that all of Outlook Express' .dbx files, including folders.dbx, be copied to a folder, preferably one created on the Desktop.
In Windows Explorer, right-click on each .dbx file, then click on Properties. Click on the box next to "Read-only" to remove the checkmark and disable the option.
Import the .dbx files using Outlook Express' File Menu by choosing Import/Messages/Outlook Express 6. Click on "Import mail from an OE store directory." In the next window, using Browse, point the wizard to the folder containing the .dbx files.
E-mail questions to johnfriedfaq@phillynews.com.
To see more of The Philadelphia Inquirer, or to subscribe to the newspaper, go to http://www.philly.com
(c) 2004, The Philadelphia Inquirer. Distributed by Knight Ridder/Tribune Business News.
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